If you have a 64 bit operating system, such as Windows XP 64, Windows Vista 64 or Windows 7 64 the G2 Suite will not function correctly, the 64 bit version of windows is not compatible with the USB drivers used  to connect to the G2 pod.

We recommend using a 32 bit version of windows (XP,Vista,Windows7) with the current G2 Suite.

We do have plans to update the G2 Suite to make it compatible with 64 bit Windows.

For more information on 64 bit Windows and to find out if your running it, visit the Windows Help Website.